Help Hub

Support Center

Find answers to our most frequently asked questions to help you get the information you need quickly.

Ordering

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, and Diners Club. We also accept mobile wallets like Shop Pay, Apple Pay, Google Pay, and Amazon Pay. Some items may be eligible for buy-now, pay-later financing through Shop Pay Installments.

When will my order ship?

Your payment is processed at the time of purchase. If you selected a buy-now, pay-later option, your payment schedule will be outlined during checkout.

Can I cancel or modify my order?

Orders can be modified or canceled within 24 hours of purchase. Please contact our support team as soon as possible to make changes.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment information. Your security is our top priority.

Is my personal information secure?

We are committed to protecting your personal information. We do not share your data with third parties without your consent. You can also review our Terms of Service and Privacy Policy for more details.

Shipping & Tracking

Do you ship to me?

We ship to most locations worldwide. Shipping availability will be shown at checkout when you enter your address.

When will my order ship?

Orders are typically processed within 1–3 business days before shipping.

How much does shipping cost?

Shipping costs depend on your location and order size. You can view your shipping cost at checkout.

What is your shipping policy?

See our Shipping Policy for details on processing, shipping rates, delivery estimates, and possible delays.

How do I check the status of my order?

You can check the status of your order by visiting your order page.

What shipping carrier do you use?

We primarily ship using trusted carriers such as USPS, UPS, and FedEx.

Will I be charged import duties and taxes?

International orders may be subject to customs fees or taxes, which are the responsibility of the customer.

How can I track my order?

Once your order ships, you will receive tracking information. You can also check your order page.

Returns & Exchanges

What is your return policy?

Please see our Refund Policy for complete details.

How do I start a return?

You can start a return by going to your profile here and following the instructions.

How do I start an exchange?

You can start an exchange request here.

What if my order was lost, stolen, or damaged?

If your order was lost, stolen, or damaged, please contact us immediately so we can assist. See our Refund Policy for details.

About Horizon Peaks

Where are you located?

[Your address here]

Do you have a showroom I can visit?

No, we do not have a physical showroom at this time.

How do I contact you if I need more help?

You can send us a message via our contact form or email us at info@horizonpeaks.online .