Shipping policy

 

At Horizon Peaks, we want your shopping experience to be smooth and reliable. Please review the details below about how we process and deliver your order.

Processing Times

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • You’ll receive a confirmation email with tracking details once your order has shipped.

Estimated Delivery Times

  • United States: 8–15 business days

  • International: 10–20 business days (may vary by destination)

  • Note: Some items may ship faster from U.S. or local warehouses if available.

 

Order Tracking

  • Once your order is shipped, you’ll receive a tracking number by email.

  • Tracking may take a few days to update depending on the shipping carrier.

Customs, Duties & Taxes

  • International customers are responsible for customs fees, duties, or taxes (if applicable).

  • Horizon Peaks is not responsible for delays caused by customs or local carriers.

Lost or Damaged Packages

  • If your package is lost in transit, contact us at info@horizonpeaks.online.

  • If damaged, please keep all packaging materials and notify us within 48 hours of delivery.